Sofia
Hospitality
Books tables, takes orders and answers guests — around the clock, in any language.
Available nowMeet Sofia
Customer supportAvailable now
AI Customer Support Agent
Meet Ravi
Instant resolution, triage & escalation — on every channel
Ravi is your autonomous resolution engine — ingesting your knowledge base and CRM to resolve 60–80% of tier-1 tickets instantly and accurately across web chat, WhatsApp, email and voice. He handles unlimited conversations at once in 50+ languages, and hands complex or high-value cases to your team with full context.
- Resolutions
- Refunds
- Order status
- Triage
- Escalation
- KB answers
- Account help
Online 24/77+ channelsZoho + 1,000 integrations
“Duplicate charge refunded — confirmation emailed, zero wait.”
- 60–80%Tickets deflected
- 24/7Always resolving
- ∞Chats at once
- ↑ CSATHigher satisfaction
Live demo
Watch Ravi resolve a ticket.
A real conversation, playing out live. He finds the issue, processes the refund and confirms — entirely on his own.
- Resolves tier-1 tickets instantly from your KB.
- Processes refunds and account changes itself.
- Escalates hard cases with full context.
Ravi: Hi, I'm Ravi — your AI support agent. Ask me anything; I resolve most issues on the spot, any time.
Try Ravi on WhatsAppRaviOnline 24/7Illustrative conversation
What Ravi does
He resolves — not just replies.
- 01
Resolves from your knowledge base
Ingests FAQs, help-center articles, wikis and past resolutions to answer accurately in natural language — grounded in your content, never hallucinated.
- 02
Takes real action in your CRM
Connects to Salesforce, Zendesk or HubSpot to pull customer context and act — checking order status, processing refunds or updating account details.
- 03
Triages and escalates intelligently
Handles 60–80% of routine queries autonomously, spots complex issues, angry customers or high-value accounts, and hands off to a human with full context and suggested next steps.
- 04
Serves thousands at once
No queue, no hold music. Ravi handles unlimited concurrent conversations through spikes and launches — no extra headcount.
- 05
Any channel, any language
Web chat, WhatsApp, SMS, email and voice — auto-detecting the customer’s language and replying fluently in 50+.
- 06
Learns continuously
Flags gaps in your knowledge base and learns from human resolutions to handle similar issues on its own next time.
Resolution pipeline
From ticket to resolved — in seconds.
70% of tickets are simple and repetitive, and customers expect instant answers. Ravi runs the whole resolution flow on your channels — four steps, fully automated.
- Step 1
Ask
Customer reports an issue.
Ravi's action
Understands intent, any language, 24/7.
- Step 2
Resolve
Routine query.
Ravi's action
Answers from KB, acts in the CRM.
- Step 3
Escalate
Complex or high-value.
Ravi's action
Hands to a human with full context.
- Step 4
Learn
Ticket closed.
Ravi's action
Fills KB gaps, improves next time.
Live dashboard
Every ticket and resolution, on one screen.
Tickets, resolutions and CSAT update in real time — accessible from any device inside the NexCognit portal.
Support Agent · LiveLive- Tickets today
- 1204
- Auto-resolved
- 78%
- Avg. resolve
- 8s
- CSAT
- 96%
Tickets by channel
- WhatsApp42%
- Instagram21%
- Email18%
- Web chat12%
- Telegram7%
Illustrative figures.
Omni-channel
Ravi meets your customers wherever they message you.
One customer, one profile — every ticket, order and past resolution remembered across every channel.
- Messenger
- TikTok
- Telegram
- SMS
- Web chat
Works with your stack
He plugs into the helpdesk and tools you already run.
Ravi reads and writes to your helpdesk, CRM and knowledge base — bidirectionally and in real time.
CRM
Zoho · Salesforce · HubSpot · Pipedrive
ERP
SAP · Odoo · Dynamics 365 · NetSuite
Payments
Stripe · PayPal · Square
Calendars
Google Calendar · Calendly · Outlook
E-commerce
Shopify · WooCommerce · Magento
Productivity
Google Sheets · Notion · Airtable
Marketing
Mailchimp · Marketo · ActiveCampaign
Messaging
Slack · Telegram · Gmail
Social
Instagram · Facebook · LinkedIn
Analytics
Google Analytics · Mixpanel
Storage
Google Drive · Dropbox · OneDrive
1,000+ apps via Composio
Authenticated access through managed connectors — no custom API work.
Not a chatbot
Why Ravi resolves where chatbots deflect.
| What matters | Chatbot | Manual / email | Ravi |
|---|---|---|---|
| Grounded in your knowledge base | No | Partial | Yes |
| Takes action in your CRM | No | No | Yes |
| Smart triage & escalation | No | No | Yes |
| Serves thousands at once | Yes | No | Yes |
| Any language, instantly | No | No | Yes |
| Voice + chat + email | Partial | No | Yes |
| Learns from resolutions | No | No | Yes |
| Full-context human handoff | No | No | Yes |
Onboarding
Live in days — structured and fast.
Day 1
Discovery & setup
Brand-voice setup and connection of every channel — web chat, WhatsApp, email and voice.
Day 2
System integration
Connect your helpdesk (Zendesk/Intercom/Freshdesk) and CRM so Ravi can pull context and act.
Day 3
Knowledge base
Ingest FAQs, help-center articles, wikis and past ticket resolutions into Ravi's knowledge base.
Day 4
Testing & calibration
Live testing with real tickets, plus triage and escalation-threshold tuning.
Go-live
Deployment & monitoring
Full deployment with real-time dashboard monitoring and ongoing optimization.
Who it's for
Built for every high-volume support team.
SaaS & software
onboarding, how-to, bug triage
E-commerce & retail
WISMO, returns, refunds
Telecom
plans, billing, troubleshooting
Financial services
account help, disputes, KYC
Travel & hospitality
bookings, changes, refunds
Utilities & services
outages, billing, appointments
Under the hood
Enterprise-grade, multi-agent architecture.
201workflow nodes handle every edge case — from knowledge-base grounding and triage to escalation and cross-channel customer memory.
- Deep learning models
- Deep AI reasoning
- Real-time intent classification
- Natural-language understanding
- Voice-to-text transcription
- Long-term conversational memory
- Multi-agent orchestration
- Real-time state engine
- Enterprise-grade security
Built on the NexCognit platform
From the Business package, Ravi works with:
- Voice, text & image recognition
- 30+ languages
- Sentiment & memory per customer
- Live calendar, email and WhatsApp updates
- Use your own phone number
- Detailed dashboard, updated live
Make Ravi yours
Name your employee, train it on your business and put it to work on your own number. Book a session with an AI specialist to plan the setup.
The team
Meet the rest of the team
- Flagship
Mia
Sales & revenue
Turns a first hello into a booked demo — capturing, scoring and closing leads on every channel, 24/7.
Available nowMeet Mia - New
Nova
Marketing
Turns your ideas into scroll-stopping short-form video — every single day.
Available nowMeet Nova Leo
Sales & support
Qualifies leads, closes sales and resolves support issues — in any language, 24/7.
Available nowMeet LeoNina
Workshops & events
Registers attendees, answers event questions and sends reminders that cut no-shows.
Available nowMeet Nina- New
Adam
E-commerce
Recovers abandoned carts and upsells shoppers in real time.
Available nowMeet Adam - New
Salem
Healthcare
Books appointments, verifies insurance and sends reminders — cutting no-shows up to 60%.
Available nowMeet Salem - New
Iris
Real estate
Qualifies buyers, books viewings and answers listing questions.
Available nowMeet Iris
New employees every week
The roster keeps growing across new sectors. Tell us the role you need and we'll build it.
Put Ravi on your support desk today.
No onboarding overhead. He's live in days — resolving tickets and delighting customers while you sleep.