Sofia
Hospitality
Books tables, takes orders and answers guests — around the clock, in any language.
Available nowMeet Sofia
E-commerceNewAvailable now
AI E-Commerce Agent
Meet Adam
Product discovery, cart recovery & support — on every channel
Adam is your best salesperson who never sleeps — recommending products, answering sizing, shipping and return questions, tracking orders and recovering abandoned carts across web chat, WhatsApp, Instagram and Messenger. He serves thousands of shoppers at once in 50+ languages, lifting conversion and order value while cutting support costs.
- Recommends
- Cart recovery
- Order tracking
- Upsells
- Returns
- Product Q&A
- Payments
Online 24/77+ channelsZoho + 1,000 integrations
“Cart recovered — Aero Runners shipped free, arriving in 2 days.”
- +25%Conversion uplift
- 15–20%Higher order value
- ~15%Carts recovered
- 60%Fewer support tickets
Live demo
Watch Adam recover a cart.
A real conversation, playing out live. He answers the product question, finds the abandoned cart and closes the sale — entirely on his own.
- Recommends the right product — and the add-ons.
- Recovers abandoned carts on WhatsApp.
- Answers “where’s my order?” instantly, 24/7.
Adam: Hi, I'm Adam — your AI store assistant. Ask about a product, track an order, or let me recover your cart, any time.
Try Adam on WhatsAppAdamOnline 24/7Illustrative conversation
What Adam does
He sells while you sleep.
- 01
Recommends the perfect product
Acts as a personal shopper: asks the right questions, then recommends the ideal item from your catalog and inventory — plus cross-sells and upsells that lift average order value.
- 02
Recovers abandoned carts
Proactively reaches out on WhatsApp or SMS about items left behind, answers the lingering question or offers an incentive, and recovers up to 15% of abandoned carts.
- 03
Answers every pre-purchase question
Sizing, materials, shipping times, returns and warranties — instant, accurate answers 24/7 so late-night shoppers don't bounce.
- 04
Tracks orders automatically
Connects to Shopify, WooCommerce or Magento to handle “where’s my order?” with live tracking, and processes simple returns and exchanges on its own.
- 05
Serves thousands at once
No queue, no busy signal. Adam handles unlimited shoppers simultaneously across every channel — no extra headcount.
- 06
Remembers every shopper
Past orders, sizes and preferences are remembered, so returning shoppers get a personal, friction-free experience.
The shopper journey
From “just browsing” to checked out.
70% of carts are abandoned and “where’s my order?” eats up to 60% of support time. Adam runs the whole journey on your channels — four steps, fully automated.
- Step 1
Discover
Shopper arrives with a need.
Adam's action
Asks questions, recommends the match.
- Step 2
Answer
Sizing, shipping, returns.
Adam's action
Instant, accurate — any language, 24/7.
- Step 3
Recover
Cart left behind.
Adam's action
Proactive nudge + incentive to close.
- Step 4
Support
Order placed.
Adam's action
Tracking, returns, re-marketing — data you own.
Live dashboard
Every order and cart, on one screen.
Orders, carts and shopper messages update in real time — accessible from any device inside the NexCognit portal.
E-Commerce Agent · LiveLive- Orders today
- 486
- Carts recovered
- 73
- AOV ↑
- 18%
- Tickets ↓
- 60%
Sales by channel
- WhatsApp42%
- Instagram21%
- Email18%
- Web chat12%
- Telegram7%
Illustrative figures.
Omni-channel
Adam meets your shoppers wherever they message you.
One shopper, one profile — every order, cart and preference remembered across every channel.
- Messenger
- TikTok
- Telegram
- SMS
- Web chat
Works with your stack
He plugs into the store tools you already run.
Adam reads and writes to your store platform, fulfillment and payment tools — bidirectionally and in real time.
CRM
Zoho · Salesforce · HubSpot · Pipedrive
ERP
SAP · Odoo · Dynamics 365 · NetSuite
Payments
Stripe · PayPal · Square
Calendars
Google Calendar · Calendly · Outlook
E-commerce
Shopify · WooCommerce · Magento
Productivity
Google Sheets · Notion · Airtable
Marketing
Mailchimp · Marketo · ActiveCampaign
Messaging
Slack · Telegram · Gmail
Social
Instagram · Facebook · LinkedIn
Analytics
Google Analytics · Mixpanel
Storage
Google Drive · Dropbox · OneDrive
1,000+ apps via Composio
Authenticated access through managed connectors — no custom API work.
Not a chatbot
Why Adam outsells a chatbot.
| What matters | Chatbot | Manual / email | Adam |
|---|---|---|---|
| Product recommendations | No | Partial | Yes |
| Cart-abandonment recovery | No | No | Yes |
| Live order tracking (WISMO) | Partial | No | Yes |
| Cross-sell & upsell | No | No | Yes |
| Any language, instantly | No | No | Yes |
| Serves thousands at once | Yes | No | Yes |
| Two-way store/CRM sync | Limited | Limited | Full |
| Remembers past orders | No | No | Yes |
Onboarding
Live in days — structured and fast.
Day 1
Discovery & setup
Catalog sync, brand-voice setup and connection of every channel — web chat, WhatsApp, Instagram and Messenger.
Day 2
System integration
Connect your store platform (Shopify/WooCommerce/Magento) and fulfillment so orders and stock sync both ways.
Day 3
Knowledge base
Load product details, sizing, shipping, returns and FAQs into Adam's knowledge base.
Day 4
Testing & calibration
Live testing with real product, tracking and cart-recovery scenarios.
Go-live
Deployment & monitoring
Full deployment with real-time dashboard monitoring and ongoing optimization.
Who it's for
Built for every kind of store.
Fashion & apparel
sizing help, recommendations, returns
Beauty & cosmetics
ingredient Q&A, bundles, replenishment
Electronics
spec questions, comparisons, warranties
Home & furniture
dimensions, delivery, assembly
Health & supplements
usage guidance, subscriptions
Marketplaces & DTC
high-volume support, upsells
Under the hood
Enterprise-grade, multi-agent architecture.
201workflow nodes handle every edge case — from inventory logic and variant matching to cart recovery and cross-channel shopper memory.
- Deep learning models
- Deep AI reasoning
- Real-time intent classification
- Natural-language understanding
- Voice-to-text transcription
- Long-term conversational memory
- Multi-agent orchestration
- Real-time state engine
- Enterprise-grade security
Built on the NexCognit platform
From the Business package, Adam works with:
- Voice, text & image recognition
- 30+ languages
- Sentiment & memory per customer
- Live calendar, email and WhatsApp updates
- Use your own phone number
- Detailed dashboard, updated live
Make Adam yours
Name your employee, train it on your business and put it to work on your own number. Book a session with an AI specialist to plan the setup.
The team
Meet the rest of the team
- Flagship
Mia
Sales & revenue
Turns a first hello into a booked demo — capturing, scoring and closing leads on every channel, 24/7.
Available nowMeet Mia - New
Nova
Marketing
Turns your ideas into scroll-stopping short-form video — every single day.
Available nowMeet Nova Ravi
Customer support
Clears your support queue across every channel, instantly — day and night.
Available nowMeet RaviLeo
Sales & support
Qualifies leads, closes sales and resolves support issues — in any language, 24/7.
Available nowMeet LeoNina
Workshops & events
Registers attendees, answers event questions and sends reminders that cut no-shows.
Available nowMeet Nina- New
Salem
Healthcare
Books appointments, verifies insurance and sends reminders — cutting no-shows up to 60%.
Available nowMeet Salem - New
Iris
Real estate
Qualifies buyers, books viewings and answers listing questions.
Available nowMeet Iris
New employees every week
The roster keeps growing across new sectors. Tell us the role you need and we'll build it.
Put Adam on your storefront today.
No onboarding overhead. He's live in days — recommending, recovering carts and closing sales while you sleep.