Privacy Policy

Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns:

Device Information: IP address, browser type, operating system, device identifiers

Usage Data: Pages visited, time spent on pages, click-through rates, referral sources

Location Data: General geographic location based on IP address

Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

WhatsApp Integration Data

When you use our WhatsApp automation services, we may collect:

Message Content: Text messages, voice messages, images, and other media shared through WhatsApp

Contact Information: Phone numbers, contact names, group information

Interaction Data: Message timestamps, response times, conversation flows

Business Data: Appointment bookings, order information, customer preferences

How We Use Your Information

We use the collected information for the following purposes:

Service Provision and Improvement

Provide, operate, and maintain our AI chat agent services

Process transactions and manage your account

Customize and personalize your experience

Develop, test, and improve our products and services

Analyze usage patterns and optimize our platform performance

Communication and Support

Respond to your inquiries and provide customer support

Send you technical notices, updates, and security alerts

Provide information about new features, services, or promotional offers

Conduct surveys and gather feedback to improve our services

Business Operations

Process payments and manage billing

Prevent fraud and ensure security

Comply with legal obligations and regulatory requirements

Protect our rights and interests

Facilitate business transfers or acquisitions

Marketing and Analytics

Send marketing communications and promotional materials (with your consent)

Analyze user behavior and preferences

Conduct market research and competitive analysis

Measure the effectiveness of our marketing campaigns

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Partners

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Cloud hosting and infrastructure providers

Payment processing companies

Email marketing and communication platforms

Analytics and data processing services

Customer support and help desk solutions

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

WhatsApp Business API

Our services integrate with WhatsApp Business API, and we may share necessary information with Meta (WhatsApp's parent company) to facilitate message delivery and service functionality. This sharing is governed by WhatsApp's Business Policy and Terms of Service.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes, such as subpoenas or court orders

Government investigations or regulatory inquiries

Requests from law enforcement agencies

Protection of our rights, property, or safety, or that of our users or the public

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Data transmission and storage encryption using industry-standard protocols

Access Controls: Restricted access to personal information on a need-to-know basis

Regular Security Audits: Periodic assessments of our security practices and systems

Employee Training: Regular training on data protection and privacy best practices

Incident Response: Procedures for detecting, responding to, and reporting security incidents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:

The nature of the information collected

The purposes for which it was collected and processed

Legal and regulatory requirements

The need to resolve disputes or enforce agreements

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Portability

Request access to the personal information we hold about you

Obtain a copy of your personal information in a structured, machine-readable format

Correction and Updates

Request correction of inaccurate or incomplete personal information

Update your account information and preferences

Deletion and Erasure

Request deletion of your personal information, subject to certain exceptions

Withdraw consent for processing where consent is the legal basis

Restriction and Objection

Request restriction of processing in certain circumstances

Object to processing based on legitimate interests or for direct marketing purposes

Marketing Communications

Opt out of marketing communications at any time

Manage your communication preferences through your account settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us:

Remember your preferences and settings

Analyze website traffic and user behavior

Provide personalized content and advertisements

Improve website functionality and performance

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you access through our website.

International Data Transfers

If you are located outside the country where our servers are located, your information may be transferred to, stored, and processed in countries with different data protection laws. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for children under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website

Sending you an email notification (if you have provided your email address)

Providing notice through our services or other communication channels

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.